edict service package

 

As a reliable and experienced partner, we provide you with a comprehensive service package for a smooth start and continuous operation of your online casino platform.

Our team has gained experience and expertise over many years, putting us in a position to provide our customers with the best possible support. We support you on your path to success, from the original idea and initial start-up right through to the everyday operation of your online casino.
 

Project management

 

Our professional project management team is on hand to ensure your new online project is implemented quickly and reliably. We provide support from the design phase right through to delivery of the ready-to-use online casino.

It goes without saying that we support you in all matters concerning licensing during the initiation phase, and we provide you with all of the technical documentation you require.
 

Training

 

We offer comprehensive training in order to give you and your team the best possible preparation for running your online casino. The training prepares you for the day-to-day running of the business and deals with user management and fraud prevention measures, including practical tutorials on the test system. Extensive training material is provided to reinforce the content of the training.

 

Second-level support

 

Our experienced support team provides you with direct, comprehensive advice based on our expertise in second-level support. What’s more, we never lose sight of your individual situation and the respective legal framework conditions. Thanks to their many years of experience, our employees can respond quickly to your requests, significantly reducing your customer support workload. We highly value providing our customers with comprehensive advice and support. Technical expertise, outstanding availability and fast reaction times round off our multi-lingual customer support.

 

Key accounting

 

Our key account manager also supports you after your online casino has been successfully started up, by focusing on the company’s long-term strategy, product extensions and all new feature requests.

 

Provision of business data and figures

 

Our business data warehouse tool has been specially developed for you, our customers, and allows you analyse casino data in detail. The application gives you optimum control of your marketing measures and a consistent business strategy for your target market. What’s more, you regularly receive a selection of reports on key performance indicators (KPIs) so that you can monitor and evaluate the everyday running of your business in the best possible way. The reports can be adapted to your individual operational requirements.

 

Fraud management

 

A casino can only be successful if the everyday operating processes run smoothly. In order to guarantee this, we have implemented processes for anticipating any irregularities during operation. Our fraud team is on hand to provide advice on preventing fraudulent activity. You can also take advantage of the specially developed tools designed to detect suspicious activity early on.

Our professional service package is rounded off by our 24/7 call-out service.

Rely on our experienced team of experts during business operation. You won’t be left on your own.